Frequently Asked Questions
Q: How does Ecommerce's beta status affect users?
As a beta product, Grapedrop Ecommerce receives full account management support. This comes with a personal account manager, who will provide one-on-one support and training.
You will be assigned a personal account manager within 24 hours of signing up for a premium or any other account listed above.
Q: Can I change or cancel plans?
Yes. All plans are available month-to-month with no long-term commitments, so you can change your plan at any time.
Once you have registered for a premium or any other account listed above through the Grapedrop dashboard, your account manager will handle the initiation of upgrades and downgrades for your e-commerce account.
While your account manager will initiate this from our backend, you will have full control of your payments and billing concerning upgrades, downgrades, and cancellations through your Grapedrop backend.
Q: Do you charge bandwidth or storage fees?
No. All Ecommerce plans include store-wide unlimited bandwidth and storage at no extra charge.
Q: Do you offer refunds?
We don’t offer refunds; however, we do offer a demo for anyone who would like to see our tools in action before purchasing.
Q: Where will I be billed and in what currency?
Billing is handled directly in your Grapedrop account dashboard. An e-commerce store cannot be created without a Grapedrop account. All plans are billed in US dollars.
Q: What about security?
Your customers’ payment information is completely safe. All sensitive information always is transmitted via a secure HTTPS channel.
Q: Are there setup or transaction fees?
No. There are no setup or transaction fees with any of our plans.
Q: Do you offer any discounts for nonprofit organizations?
Yes. Tell us more about your organization and get 20% off.
